FAQ

You can check frequently asked questions from customers. We also plan to increase the number of questions that could not be answered by the manual documents or videos.

Frequently asked questions before purchasing

Can I try a theme before I buy it?

You can try it out before you buy by downloading it here .
You can use the settings you tried out in the demo version by entering your license code, without having to set them up again.

Can I see what designs are available?

You can see various designs by looking at the layout samples of the demo site menu here .

How is support provided?

After logging in with the account you used to make your purchase, please contact us using the form on the "Questions after purchase" page.
We will usually reply within 3 business days.

Is the theme mobile friendly?

The MISELL theme uses a responsive design to make the store easy to use on mobile devices such as smartphones.

Do you support multiple languages?

The theme navigation and other features are available in multiple languages. By default, multiple language files are provided, including English, Chinese, and Spanish.
In addition, even if you don't have programming knowledge, you can add and edit translations yourself by changing the store settings.
To display your store's content in multiple languages, please use the Shopify app "Translation & Adapt" or similar.

Is it compatible with other Shopify apps?

MISELL Theme has a section for apps that are OS 2.0 compatible.
Basically, any app that is available in the OS2.0 App section can be used.

However, there are many Shopify apps, and their specifications vary widely from app to app.
For inquiries regarding individual apps, please contact the support of the respective app seller.

List of apps that have been confirmed to be installed

What payment methods can I use?

Various payment methods are available.
We accept various credit cards including Visa, MasterCard, JCB, and American Express.
Shopify Payment, Paypal, Google Pay and Apple Pay are available.
You can use Paypal, AmazonPay, and Paypal after payment.

Do you have a return policy?

For returns, please see our Return Policy page .

Licensing Questions

Can I use the same license on a second site?

Each license can be used for one store.
Please note that you will need to purchase a separate license for the second store.

For more information on the MISELL Theme license terms, please see the Terms of Use page .

Can I change the theme code?

You can customize the MISELL theme by editing its code.
Please note:
Please note that themes that have been independently edited are not covered by the theme support or guaranteed to work.
Please proceed at your own risk.
Please refrain from modifying any code related to licenses, etc.

For more information, please see the Terms of Use page .

Please note that when updating a theme that has been custom-coded, it will be difficult to automatically transfer the updates using a standalone app such as the EXIM app.

Frequently asked questions after purchase

Please tell me how to install the theme.

How to install the theme and use the license code:
We provide Japanese manuals and explanatory videos on YouTube .

The basic flow is:
① After purchase, download the file that will be sent to you by email.
②Upload the Zip file on the Shopify admin screen.
③Enter the license code included in the email into the uploaded theme.

For more information, please see this user manual.

How can I update my theme?

MISELL purchasers can use the updated version of MISELL for free.
MISELL updates its services to add new features, respond to changes in Shopify specifications, and fix bugs.

You can easily update your theme by using the Shopify app EXIM, which will allow you to carry over your settings.
The Shopify app EXIM is free to use for MISELL users.

For more information on how to update your theme, Please see How to update the theme .

Where can I download the latest version of the theme?

You can download it by logging in to your account here or registering as a new member.

I want to use a skin, but I can't install it.

1. Double-click "Skins.zip" or use a zip extraction software to unzip the file. It also includes skin themes.
2. Select ThemeSettings in ExIm, select the theme you want to install in Import → Theme, Click Add Zip File, and then select the theme you want to use from the Skins.zip folder. For example, upload "Misell-skin12_cosme.zip".

How to install ExIm from the manual
Blog: "How to update the 'MISELL' theme with ExIm"
We provide detailed explanations on the following topics.

Is this compatible with Online Store 2.0?

Yes, MISELL has been compatible with Online Store 2.0 since version 1.06.

Can I use Google Fonts?

Several Google fonts are now available for easy theme setup.
For more information, please see the Japanese feature page here .
Or see the manual section on Japanese features: Theme Settings > Font Style

How do you decide on related products?

The items displayed in the related products section use an API provided by Shopify.
The theme for "MISELL" has not yet been decided.
Shopify has not disclosed the details of the algorithm, but says that the logic for determining which products to display is based on purchase history, product descriptions, related collections, etc.
For more information, please click here .

You can now individually specify related products using Shopify's official app "Search & Discovery."
Click here for more details.

About the theme (other)

The Growave app is not displayed.

To install the Growave app, you will need to receive Growave's support services.

①Install the Growave app The "MISELL" theme is compatible with the Growave app, but after installing the app, you will need to perform the initial setup within the app.

②Responding to support for the Growave app After following the setup steps, you will receive an email from Growave support requesting permission to access your store.

③Receive Growave support. (Integration with themes)
Once you give permission to Growave Support, you will be able to integrate the theme with the app and use the app (display favorites, social login, etc.).

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